Terms of Service

Tavoloo is a SaaS platform that offers:

• Smart reservation system with AI assistant
• Digital menu with AI assistant (AI Waiter)
• Event management with automatic promotion
• Artificial intelligence features for translation, image generation and assistance
• White-label customized PWA for each venue
• CRM system for customer management and visit history

To use Tavoloo you must:

• Be at least 18 years old
• Provide accurate and truthful information
• Keep login credentials secure
• Be the owner or authorized to manage the registered business

Trial Period

We offer a 7-day free trial with full access to Pro features. At the end of the trial period, you must choose a paid plan to continue.

Available Plans

• Basic (€39/mese): Basic features without AI assistants
• Pro (€69/mese): Full features including AI assistants
• Premium (€99/mese): Unlimited features with priority

Billing

Subscription is monthly with automatic billing. You can cancel anytime; access will remain active until the end of the paid period.

What is a Gift Card

Gift Cards are prepaid vouchers that can be purchased and redeemed at participating establishments on the Tavoloo platform. Each gift card has a unique code and a monetary value that can be used for payment.

How to Purchase

• In-store: purchase directly at the establishment with immediate payment and gift card delivery
• Online: through the establishment's PWA, when enabled, with payment via Stripe
• Customer registration is mandatory for all gift card purchases to comply with tax and consumer protection regulations

Terms of Use

• Gift cards are valid for 12 months from the issue date, unless otherwise stated
• Partial redemption is allowed; remaining balance can be used in future visits
• Gift cards cannot be exchanged for cash or refunded for unused balance
• Gift cards are associated with the issuing establishment and cannot be used at other locations

Expiration

After the validity period, the gift card will be automatically cancelled and any remaining balance will be forfeited. Establishments may, at their discretion, extend the validity period.

Birthday Gift Cards

Establishments may choose to automatically send promotional gift cards to registered customers on their birthdays. These gift cards follow the same terms of use but may have different validity periods or special conditions defined by the establishment.

Payment Processor

All online payments on the Tavoloo platform are processed by Stripe, Inc., a PCI DSS Level 1 certified payment service provider. Tavoloo does not store or process credit card data directly.

Payment Security

• All transactions are protected by 256-bit SSL/TLS encryption
• Stripe maintains PCI DSS Level 1 certification, the highest level of payment security
• Credit card data is never stored on Tavoloo servers

Currencies

Payments are processed in the local currency of the establishment: EUR for Europe, BRL for Brazil, and USD for the United States. Exchange rates are determined by Stripe at the time of transaction.

Confirmation

After successful payment, you will receive a confirmation email with your purchase details. Gift cards are generated automatically and immediately available.

Gift Card Refunds

Gift card refund policy:

• Unused gift cards: full refund within 14 days of purchase, minus any processing fees
• Partially used gift cards: no refund for remaining balance
• Expired gift cards: no refund under any circumstances

Subscription Refunds

Platform subscriptions can be cancelled anytime. Access remains active until the end of the paid period. No prorated refunds are provided for early cancellation, except as required by consumer protection laws.

Chargebacks and Disputes

In case of payment disputes, Tavoloo will work with Stripe and the establishment to resolve the issue. Fraudulent chargeback claims may result in account suspension and legal action.

Requesting a Refund

To request a refund, contact info@fmsolutions.ai with your order details. Requests are processed within 5-10 business days.

The user agrees to:

• Use the platform only for legitimate purposes
• Keep venue information up to date
• Comply with GDPR when managing customer data
• Not abuse AI features or generate inappropriate content
• Not attempt to compromise platform security

Tavoloo, its logo, design, source code and content are the exclusive property of FM Solutions & Consulting USA LLC and are protected by copyright laws.

We grant you a limited, non-exclusive and revocable license to use the platform according to these Terms.

You retain ownership of content you upload (menus, images, descriptions). You grant us license to use them to provide the service.

The service is provided "as is". We do not guarantee it will always be available, secure or error-free.

We will not be liable for indirect damages, lost profits, business interruption or data loss arising from platform use.

The user agrees to indemnify Tavoloo from any claims arising from improper platform use.

Under consumer protection laws, if you are a consumer you have the right to withdraw within 14 days of subscribing.

To exercise withdrawal, send written notice to info@fmsolutions.ai with your details and withdrawal request.

The right of withdrawal does not apply if you have already actively started using the service with your explicit consent.

You can cancel your subscription anytime from account settings. Access will remain active until the end of the paid period.

We may suspend or terminate your account immediately for Terms violation, non-payment or fraudulent use.

Upon termination, your data will be retained for 30 days to allow export, then permanently deleted.

These Terms are governed by Italian law.

For disputes with professional users, the Milan Court has jurisdiction.

For consumers, the court of the consumer's place of residence applies, under consumer protection laws.

For questions about Terms of Service, contact us:

Email: info@fmsolutions.ai