Feature · AI concierge
The phone always rings at the worst possible moment.
Half past eight, the room is full and the phone is ringing. Whoever is calling wants to know if you open on Thursday, whether the risotto has gluten, if there is a table for four. The concierge answers all of that on your page, while you serve.
What the guest sees
They write the way they would write to you
1
They open your page
No app to install, no number to save in their contacts. It is your restaurant page, and the concierge lives inside it.
2
They ask their question
In Italian, English or Portuguese: it answers in whichever language they use. If it mentions a dish, they tap it and see it.
3
They book right there
It does not hand them a link somewhere else: it asks how many people, checks real availability and confirms. The booking shows up in your panel.
The room already full, before it even opens.
Questions arrive when people are deciding where to eat, and that is almost never when you are free to answer. The concierge works the hours your venue is closed.
What it actually does
This is not an autoresponder
It books, and picks the table
It does not jot down "four people at eight": it looks at which tables are free, respects the room and the priority you set, and joins two tables when it has to. If there is no room, it says so.
It knows your menu
Dishes, prices, ingredients and allergens are in its context: it recommends from your menu, not a generic one, and the dish it mentions becomes tappable.
Hours, events and where you are
It answers about opening, closing days, what is on this month and how to get there. Exactly the kind of question that eats half your evening on the phone today.
Gift cards and balances
It knows which gift cards you sell and can check the balance on a code, without anyone hunting for a piece of paper.
Calls the waiter from the table
If the guest is seated and opened the page from the table QR, they can call the waiter from the chat. ⚠️ Only with the QR: with no active table, the function is not there.
It recognises people who have been before
If someone already left their details, it does not ask again. It asks how many people and confirms in their name.
The channels
On your page. And on WhatsApp, if you prefer.
One brain, two channels
These are not two different assistants: it is the same one, with the same menu, the same tables and the same memory. If a guest writes on your page first and on WhatsApp later, they do not start over.
Meta official API
You connect your number through the official system, not through an unauthorised shortcut. That is the difference between a channel that holds up and a number at risk of being blocked.
The number stays yours
You connect YOUR own WhatsApp Business account from the panel, in a few steps. The number, the history and the contacts are yours: if we ever part ways, they stay where they are.
What to know first
Promotional messages you send are billed by Meta directly to you, at their rates, and templates go through their approval. On Managed we do the connection together with you; in the demo we show you what it costs today.
What it does not do
Better said upfront
It does not make things up
If something is not in your menu, your hours or your knowledge base, it says it does not know. We prefer an "I do not know" to an invented answer that sends you an angry guest.
It does not send the guest away
It books inside the conversation. Sending someone to another page right when they were about to book is the easiest way to lose them.
It is only as good as your data
It answers as well as your menu is up to date and your opening hours are right. If you change the price of a dish and do not change it in the panel, it will quote the old one.
It has a name, but it says what it is
You can give it any name you like. It is still an AI assistant and, when asked, it says so: that is what European law requires, and it is also the right way to treat your guests.
One thing said plainly
We will not tell you how many extra bookings you will get. It depends on how many people visit your page and what they are after, and that is not ours to decide. What we can show you in twenty minutes is the concierge answering and booking on YOUR menu, not on a sample.